Customer Care - FAQs

Where can Nankeen products be purchased?
Nankeen products are available exclusively through our website. We aim to maintain the highest level of service and customer satisfaction and feel this is best achieved through our "virtual" boutique.

What is this hand-printing process that Nankeen uses for its products?
The term "blue nankeen" describes hand-printed fabric of artistic refinement and primitive simplicity, which originated on the Silk Road over three thousand years ago. Click here to read to learn more about this fascinating process.

What are the instructions for the care of your products?
The purity of the natural indigo dye ensures its stability when washed. We advise machine washing cold on the gentle cycle with mild soap. Line drying is recommended. Use non-chlorine bleach when needed. Our fabrics will age beautifully - think of your favorite blue jeans.

Do you offer gift wrapping?
Yes. Every Nankeen product is beautifully packaged. For gifts, we will also include a hand-written note.

Do you accept orders for shipment outside of the U.S.?
We can accept orders for international shipment anywhere in the world. We ship via FedEx.

Do you have a printed catalog?
No, we do not offer a printed catalog. Our website is our comprehensive catalog at this time.