Customer Care - Ordering Information

shipping

All Nankeen orders are shipped using Standard FedEx Shipping. During the checkout process you may choose a more expedited method of FedEx shipping. Nankeen accepts orders for international shipping anywhere in the world. Click here to track your order.

gift wrapping

Here at Nankeen, the packaging of our items is another vital part of the Nankeen experience. When you open your item, we want you to truly have an experience to remember. Attention to detail makes this possible.

Each item is carefully pressed and prepared, then wrapped in tissue that matches the exact color of the lining of that particular item. Then the tissue is folded like a present, and sealed with the Nankeen logo, in a crisp white box for you. For gift items, we also include a hand-written note that you create during checkout.

So when you see that delivery truck pulling up your driveway, go ahead, get excited, your Nankeen present is here.

returns and exchanges

Nankeen is happy to replace a gift with another selection, or issue a gift certificate or refund according to our guarantee described on the customer care page.

To return or exchange an item, please follow these simple steps:

Repack the gift in its original packaging, if possible, with the packing slip.

Obtain a return merchandise authorization (RMA) number by calling Customer Service, 401-816-0826, weekdays between 9am - 5pm EST.

Include the RMA number in the following return shipping address:

Nankeen
Returns Department
(your RMA number)
3848 Main Road
Tiverton, RI 02878

For your security, please return your gift with an insured courier (e.g. FedEx, UPS, USPS Parcel Post) and retain your receipt.  Nankeen is not responsible for items damaged or lost in transit.

If you are returning a gift because it is damaged or defective or you did not receive the product ordered, Nankeen will provide a prepaid return label.