RETURNS AND EXCHANGES

Our Guarantee
We guarantee all items for the useful life of the product. As our guarantee says, “We do not want you to have anything from Nankeen that is not completely satisfactory.”

Returns
We will credit the credit card you used when you placed the order.

Please refer to your packing slip (or see below) for detailed instructions on what information to include with your return.

If you do not have your packing slip, please follow these steps:
1. Write a note explaining that you would like us to issue a refund or credit the card originally charged.
2. Let us know why you are returning the item (for example; wrong size, wrong item, didn't like the color, damaged in transit, etc.).
3. Please provide an email address, fax number or telephone number (specify day or evening) in case we have questions.
4. Ship your return to us via UPS of FedEX. We're sorry, we cannot accept returns shipped via USPS at this time.

Ship your return to:
Returns Department
Nankeen
3848 Main Road
Tiverton, RI 02878

Exchanges
We’re sorry, we cannot accept exchange requests at this time.

Receipts
We encourage you to include your receipt in order to help us process your return more quickly. However, we’ll accept your return without the original receipt. If you return an item without a receipt, please help speed processing time by telling us when you purchased the product.